Returns and Refund Policy
Thank you for shopping with Fatro Ltd. We strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, this Returns and Refund Policy outlines how you can return items and receive a refund.
1. Return Eligibility
You may return items within [insert number of days, e.g., 30 days] from the date of receipt if they meet the following criteria:
- Items must be unused and in their original packaging.
- Items must have all original tags attached.
- Certain items, such as [insert specific non-returnable items, if any], are non-returnable.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [your email or phone number] to request a return authorization.
- Provide your order number and the reason for the return.
- Once your request is approved, we will provide you with a return shipping label and instructions on how to return the item.
3. Return Shipping
You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective item). We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert dollar amount], as we cannot guarantee that we will receive your returned item.
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method within [insert number of days, e.g., 7-10 business days]. Please note that shipping costs are non-refundable.
5. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process outlined above. After we receive your returned item, you can place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [insert number of days, e.g., 7 days] of receiving your order. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.
7. Changes to This Policy
We reserve the right to update or change this Returns and Refund Policy at any time. Any changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions or concerns about our Returns and Refund Policy, please contact us at:
Fatro Ltd
Arch.Makariou, 42E Matina Building, 3rd floor, Flat/Office 303 1065, Nicosia, Cyprus